Privacy Policy | Ebnexix

Last updated: [INSERT DATE BEFORE PUBLISHING]

Ebnexix ("Ebnexix", "we", "us", or "our") operates ebnexix.com, tutor.ebnexix.com, and the associated admin systems that together make up the Ebnexix online and home-service tutoring platform (the "Platform" or "Service"). This Privacy Policy explains what personal data we collect, why we collect it, how it is used and protected, and the choices and rights available to you.

By creating an account, submitting a booking, applying as a tutor, or otherwise using the Service, you agree to the collection and use of information as described in this Policy. If you do not agree with this Policy, please do not use the Service.

1. A note on children's accounts

Ebnexix's Academic Curriculum track covers learners from Nursery through Senior Secondary School (SSS 1–3), which means many of our learners are children. Where a learner is under the age of 18, their account must be created and managed by a parent or legal guardian, who is responsible for the accuracy of the information submitted and for supervising the learner's use of the Service. References to "you" for a student account may therefore mean the parent/guardian acting on the learner's behalf, depending on context.

We do not knowingly collect personal data directly from a child without the involvement of a parent or guardian through the account registration and booking process described below. If you believe a child has provided us with personal data other than through this process, please contact us at support@ebnexix.com and we will take appropriate steps to review and, where necessary, delete that data.

2. Information we collect

2.1 Information you provide directly

Account details: full name, email address, phone number, and password, whether you register as a student/guardian or as a tutor.
Student/guardian profile & booking details: the learner's academic level and subject of interest, relationship of the account holder to the learner (e.g. parent, guardian, self), state/location, preferred learning mode (online or home-service), and class schedule preferences.
Tutor application & verification (KYC) details: full legal name, date of birth, gender, qualifications, teaching experience, subject specialties, a copy of a government-issued ID (front and back), proof-of-address documentation, uploaded certificates, and, where relevant, a utility bill or similar address verification document. We also collect bank account details (account name, account number, and bank) solely for the purpose of paying out tutor earnings.
Payment information: when you make a payment, our payment processor Paystack collects your card or bank details directly — Ebnexix does not receive or store your full card number, CVV, or banking PIN. We store the transaction reference, amount, plan/course purchased, and payment status returned to us by Paystack.
Communications: messages you send through the in-app live chat and Q&A features tied to a specific booking (between a student and their assigned tutor), support tickets and emails sent to us, and any live-chat conversations started through our Tawk.to chat widget.
Profile photo: an optional avatar/profile image you choose to upload.

2.2 Information collected automatically

Session & usage data: login timestamps, pages/features accessed, device and browser type, and approximate location inferred from your IP address, collected for security, fraud-prevention, and service-improvement purposes.
Live class recordings: online lessons delivered through our live-class integration are automatically recorded and stored so that students can review past lessons. Recordings are accessible to the student and tutor associated with that booking.
Cookies and similar technologies: we use strictly necessary cookies/local storage to keep you signed in and remember your preferences. See Section 8 for more detail.

3. How we use your information

To create and manage your account, and to match students with suitable tutors based on subject, level, and schedule.
To process bookings, subscriptions, and one-off payments, and to pay out tutor earnings.
To verify tutor identity, qualifications, and safety-relevant documentation before a tutor is approved to teach on the Platform.
To operate the live class, chat, and Q&A features that connect a student and their assigned tutor for a specific booking.
To send booking confirmations, payment receipts, class reminders, and important account or policy notices by email.
To respond to support requests submitted by email or through the live chat widget.
To detect, investigate, and prevent fraud, abuse, unauthorized access, and violations of our Terms of Use.
To comply with legal obligations, including tax and financial record-keeping requirements tied to payments processed through the Platform.

We do not sell your personal data to third parties, and we do not use a learner's personal data for behavioral advertising.

4. Who we share information with

We share personal data only where necessary to operate the Service, and only with the following categories of recipients:

Recipient	Purpose	Data involved
Paystack	Processing payments and subscription billing (Nigeria-based payment gateway)	Payment/card details you enter at checkout; your name, email, and the amount being charged
Oracle Cloud Infrastructure	Secure storage of live-class recordings, uploaded lesson resources, and KYC documents	Recording files, uploaded documents/certificates
Tawk.to	Live chat widget used on our support pages	Messages you send through the widget, and technical data (IP address, browser) Tawk.to collects to operate the chat
Our email/SMTP provider	Delivering transactional emails (booking confirmations, password resets, notifications)	Your name and email address, and the content of the email being sent
The tutor assigned to a booking	Delivering the tutoring service you booked	The learner's name, subject/level, schedule, and any messages sent through that booking's chat/Q&A
Ebnexix staff/administrators	Reviewing tutor applications, KYC verification, processing payouts, and providing customer support	Depends on the task — may include any of the categories above

We may also disclose information where required to comply with a valid legal request (such as a court order or regulatory requirement), or to protect the rights, property, or safety of Ebnexix, our users, or the public.

5. Data retention

We retain personal data for as long as your account is active and as needed to provide the Service. Financial and transaction records are retained for the period required by applicable Nigerian tax and financial regulations. Tutor KYC documents are retained for as long as the tutor account remains active on the Platform, plus a reasonable period afterward for compliance and dispute-resolution purposes. You may request deletion of your account as described in Section 7, subject to the retention obligations described here.

6. Data security

We use reasonable technical and organizational measures to protect personal data, including encrypted transmission (HTTPS), password hashing, and role-based access controls limiting who can view sensitive information such as KYC documents. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal data, we will notify affected users and relevant authorities as required by applicable law.

7. Your rights and choices

Subject to applicable law (including the Nigeria Data Protection Act 2023), you may have the right to:

Access the personal data we hold about you or the learner you manage;
Request correction of inaccurate or incomplete data (most profile details can be updated directly from your account);
Request deletion of your account and associated personal data, subject to our legal and financial record-keeping obligations;
Object to or request restriction of certain processing;
Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at support@ebnexix.com. We may need to verify your identity before actioning a request.

8. Cookies and local storage

We use browser local storage to keep you signed in between visits (storing your session token) and to remember interface preferences. We do not use third-party advertising or tracking cookies. The Tawk.to chat widget, where used, may set its own cookies to maintain a chat session — please see Tawk.to's own privacy policy for details of its practices.

9. International data transfers

Ebnexix is based in Nigeria and primarily serves users in Nigeria. Some of our service providers (including cloud storage and payment infrastructure) may process or store data outside Nigeria. Where this occurs, we take steps to ensure an adequate level of protection is applied to your data, consistent with the Nigeria Data Protection Act 2023.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. We will update the "Last updated" date above when we do, and where changes are material, we will provide a more prominent notice (such as an email or an in-app notification).

11. Contact us

If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us at:

Ebnexix
Email: support@ebnexix.com
[INSERT REGISTERED COMPANY NAME AND ADDRESS BEFORE PUBLISHING]